Woo hoo! Day 2 and I’ve got another blog up!
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Mike
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Mike
Yarr – I’m fit to be tied these days. My frustrations come from the lack of customer service in most major companies or just the lack of not giving a damn about the consumer.
First incident – a month ago my Dell desktop that I use for editing and design work just stopped working. All we got was a flashing orange light. The tech forums were no help so I called “customer service”. After spending at least two hours on the phone with this very nice Indian fellow we figured out it must be my power supply. He couldn’t order the part for me so I was given another number to call to order the part.
I ordered a new power supply and was told it would be 3 – 5 business days until it arrived. This was on a Friday night. No work that weekend, ah well. But on Monday it arrived . Woo hoo ! Awesome customer service!
Quickly whipped out the old one and installed the new one. Still had the flashing orange light. Back on the phone to India I go, and I get another guy who walks me through the paces AGAIN. Now we have it down to TWO possibilities, they shipped me a defective power supply or it’s my mother board. Again he can’t order me the part so I call the other number, and talk to what sounds like a Filipino lady this time. My mother board is out of stock and will be until the end of April!
I have one job I’m in the middle of and two others waiting. I can’t wait until the end of April, so I decide I will tell the IT guy where I work about my dilemma. He says bring it in and he’ll transfer all my components for me to another motherboard he has and so I don’t have to buy the Dell board.
Before he takes my computer apart he does a check over. He discovered that one of my USB ports had shorted out and that was the cause of my problem. So now I don’t need a new motherboard. My computer is back up and running and I am not out the $225.00 plus Dell wanted me to shell out.
I’m also PO’d at having to pay extra because my computer is out of warranty – my lease isn’t up yet but the computer is out of warranty and I am on my own according to the folks at Dell, both in India and here.
Now about that outsourcing – see my next blog/rant!
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Mike
I recently went to the HomeDepot.ca website to buy a garbage shed. You know one of those boxes made out of plastic so the raccoons won’t get into my garbage. I typed “garbage” into the search box and here is what was returned:
I’m steamed. First off I wasn’t looking for anything to do with a garage and if you are going to correct me, why not do it the way that Google does (which in itself is infuriating): “Did you mean garage?”
I tried the same search at Canadian Tire and got the results I wanted.
Which can mean only one thing to me – even though the website I went to was homedepot.CA as in CANADA they are really using American English as the basis for their searches … which only infuriates me even more!
It gets worse though, when I called to complain the customer service rep told me the correct term was TRASH, not garbage!
Needless to say I won’t be shopping at Home Depot any time soon.
